Learning Outcomes

Introduction to IT Support

Understanding IT Infrastructure

Basics of Operating Systems

Network Basics

Lesson Summary

This module provides an overview of IT support, covering the field's various types, roles, and responsibilities. You will also explore IT infrastructure and its components. Then, you will gain an understanding of different types of operating systems and their functions. Lastly, you will study networking basics, including key networking techniques.

IT Support Skills

IT Support in Cloud Computing

IT Security Basics

IT Support Ethics and Professionalism

Future of IT Support

In this module, you will study critical IT support skills such as troubleshooting, risk management, remote support, etc. We will also cover cloud computing services and IT security basics, such as cybersecurity, security threats and vulnerability. Then, you will learn the importance of ethics in IT support and some emerging trends in IT support.

Diploma in Information Technology Support - Course Assessment

Earn an information technology diploma and learn how to provide IT support in this free online computer science course.

Diploma in Information Technology Support

Are you ready to become an information technology (IT) support expert? This diploma course covers everything you need to know, from IT infrastructure and operating systems to network basics and support skills. We will also dive into cloud computing, cyber security and the role of ethical values and professionalism. We discuss the future of IT support to help you stay ahead in this ever-evolving field. Sign up to launch your career in IT support.

Fundamentals of OCTAVE Security Risk Management - Learning Outcomes

Overview of OCTAVE Risk Assessment and its Importance

Overview of OCTAVE Method Phases

Overview of Octave-S Method and Importance of OCTAVE Method

Fundamentals of OCTAVE Security Risk Management - Lesson Summary

Fundamentals of OCTAVE Security Risk Management Framework - Course Assessment

Learn about the basics of OCTAVE Security Framework and risk-based security management in this free online course.

Fundamentals of OCTAVE Security Risk Management Framework

This course covers the fundamentals of the OCTAVE Security Framework, a risk-based approach to cybersecurity. It explores OCTAVE Strategic (OCTAVE-S), which helps organizations assess risks at a strategic level, and OCTAVE Allegro, which focuses on identifying and managing information security risks quickly and effectively. Both approaches guide organizations in building strong, adaptable and flexible security strategies.

Foundations of IT Support

Hardware Devices

This module introduces you to the core principles of IT support, infrastructure, and operating systems. You’ll explore the role of IT support, service models, and essential tools for troubleshooting and collaboration. Examine key IT infrastructure components, common IT devices, compare operating systems, and understand installation processes.

Security Threats

Social Engineering

System Vulnerabilities

This module equips you with an understanding of key security threats and vulnerabilities in IT systems. You’ll examine different types of malware, their impact, and how social engineering attacks manipulate users. Explore physical security risks like tailgating and piggybacking, as well as techniques used to exploit system vulnerabilities.

Security Measures and Best Practices

Data Encryption

Incident Response and Data Protection

Post Incident Analysis and Security Enhancements

This module covers essential security measures, incident response, and data protection strategies. You’ll explore access control mechanisms, firewalls, antivirus solutions, and encryption methods to safeguard systems. Additionally, you’ll study breach identification, data backup, recovery processes, and post-incident analysis.

Introduction to Networking

Basic Network Connectivity and Network Diagnostic Tools

Network Protocols, Addressing, and Wireless Communication

Domain Name System and Dynamic Host Configuration Protocol

Network Security Applications

Securing Wireless Networks and Network Analysis

This module introduces you to networking fundamentals, protocols, and security applications. Explore different network types, topologies, and essential hardware components while gaining hands-on experience with connectivity and diagnostic tools. Develop skills in network monitoring and threat analysis to maintain secure and efficient networks.

Interim Assessment 1 - Diploma in Information Technology Support and Security

This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material.
If you don’t reach the required grade on your first try, you may retake the assessment as needed to achieve a successful outcome.

Core Hardware Components

Storage Devices and Technologies

Peripherals and Interfaces

This module provides foundational knowledge of computer hardware components, storage technologies, and peripheral systems. You’ll examine CPU architectures, memory hierarchies, and motherboard designs before exploring HDD/SSD technologies and RAID configurations. You’ll learn how hardware components interact to form functional computing systems.

Software Installation

System Resources

Operating System Fundamentals

This module equips you with essential skills in software installation, management, and operating system fundamentals. Explore application installation, licensing, updates, and system resource optimisation.  Additionally, you’ll examine user and permission management, file systems, and access control.

Troubleshooting Methodologies

Hardware Troubleshooting and Maintenance

Software Troubleshooting

Driver Conflicts and Compatibility Issues

This module introduces you to structured troubleshooting methodologies for both hardware and software issues. We emphasize effective problem identification, diagnosis, and resolution using diagnostic tools and techniques. Gain practical skills in addressing boot failures, system crashes, driver conflicts, and hardware maintenance challenges.

User-Level Network Troubleshooting

Remote IT Troubleshooting and Support

Remote Troubleshooting Techniques

In this module, you'll learn the essential skills required to troubleshoot common user-level network issues effectively. Explore various diagnostic techniques for resolving Wi-Fi, IP, DNS, and DHCP-related problems. Additionally, you'll learn how to support users remotely using effective communication strategies, and troubleshooting techiques.

Interim Assessment 2 - Diploma in Information Technology Support and Security

This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material.

If you don’t reach the required grade on your first try, you may retake the assessment as needed to achieve a successful outcome.

Introduction to Cloud Computing

Virtualisation Technologies

Cloud-Based Support and Management

Hybrid and Multi-Cloud Environments

Multi-Cloud Strategies and Management

This module introduces you to fundamental cloud computing concepts, including service and deployment models, virtualisation, and cloud management. Explore cloud storage, virtualisation, security, and monitoring. We also cover hybrid and multi-cloud strategies, teaching integration and management across diverse cloud environments.

IT Ethics and Professional Conduct

Understanding Customer Service

Scripting and Automation

IT Support Best Practices

This module explores the ethical, technical, and professional dimensions of IT support. You’ll examine data protection ethics, professional communication, and customer service principles in IT contexts. We cover scripting fundamentals, automation techniques for system/network tasks, and IT support best practices.

Diploma in Information Technology Support and Security - Assessment

Develop IT support, cybersecurity, and troubleshooting skills for career advancement with this free online course.

Diploma in Information Technology Support and Security

Looking to build a career in IT? This course equips you with hands-on skills in IT support, security, networking, and troubleshooting. Learn to protect systems, manage hardware, solve tech issues efficiently, and more. This course was reviewed and approved by qualified subject matter expert Tyler Ker, a System Analyst. So why wait? Enrol in this information technology course and gain job-ready expertise for a secure future.

Introduction to Cybersecurity

Network Security

System Security

Topics discussed in this module are:- understanding the basics of cybersecurity, cybersecurity in the digital age, overview of cyber threats and attack vectors, legal and ethical considerations in cybersecurity, fundamentals of network security, network protocols, virtual private networks (VPNs) and their vulnerabilities and system security.

Cryptography

Web Application Security

Mobile Security

This topic will introduce you to cryptography and encryption algorithms, public key infrastructure (PKI) and digital certificates, web application security frameworks and best practices, secure coding principles, overview of mobile security challenges, mobile operating system security (iOS, Android) and mobile device management and BYOD policies.

Cloud Security

Incident Response and Forensics

Ethical Hacking

Diploma in Cyber Security - First Assessment

In this module, you will learn about cloud security, cloud security architecture and controls, incident response and forensics, digital forensics principles and techniques, ethical hacking, Reconnaissance and footprinting techniques, vulnerability assessment and penetration testing and exploitation techniques and post-exploitation analysis.

Cyber Threat Intelligence

Risk Management and Compliance

Secure Software Development

In this module, you will learn cyber threat intelligence, threat intelligence gathering and analysis, risk management and compliance, risk management frameworks, and methodologies, compliance requirements and standards, secure software development, secure software development lifecycle, and DevOps security and (CI/CD) pipelines.

Wireless Network Security

Social Engineering and Physical Security

Internet of Things (IoT) Security

Legal and Ethical Aspects of Cybersecurity

Diploma in Cyber Security - Second Assessment

This module will teach you wireless network security, wi-fi security protocols, wireless intrusion detection and prevention systems, social engineering and physical security, phishing, pretexting and baiting attacks, understanding IoT devices and their vulnerabilities, legal and ethical aspects of cybersecurity and cybersecurity Laws and Regulation

Diploma in Cyber Security - Course Assessment

Earn a diploma in cyber security with this free online course that covers mobile and cloud security and ethical hacking.

Diploma in Cyber Security

The risks that cyber threats pose are more common now that we have become almost fully reliant on online technologies. This diploma course explains how such threats exploit cyber security flaws to cause financial loss, sensitive data breaches and threats to national security. We discuss the many safeguards and technologies used to protect computer servers, mobile devices, cloud services and data. Sign up to master information security.

Fundamentals of Cybersecurity

Types of Malware and Security Breaches

Types of Cyberattacks

This module will help you understand the fundamentals of cyber security through instructional videos. The modules lists and identify cyber threats, including identifying types of malware, cyber security breaches, and types of cyberattacks.

Threat Prevention and Mobile Phone Protection

Social Network Security and Prevention Software

Critical Cyberthreats and Defense Against Hackers

Security Measures to Prevent Attacks – Module Summary

This module will help you develop and implement security measures to prevent cyberattacks; you will get tips that help prevent cyberattacks. You will learn how to protect your mobile phone, secure your social media accounts, identify attack-prevention software, and how to be vigilant against hackers.

Cyber security: Understand Threats and Prevent Attacks  - Course Assessment

Learn how to identify threats and prevent attacks to protect data in this free online cyber security training course.

Cyber security: Understand Threats and Prevent Attacks

In today’s digital world, new risks emerge as the number of cybercrimes and security breaches soar, creating a need for organisations to employ cyber security experts. This cyber security training course provides the essential training required to help protect yourself and your organisation against cyberattacks and explains how to implement suitable measures to prevent or control any security breaches and protect your company’s crucial data.

Important Logs in Windows Systems

Types of Windows Accounts and Account Login

Windows Event Viewer and Log Analysis

Understanding The Persistence Technqiue

This module discusses different approaches concerned with Windows logs and Event viewers and how they can help determine hacking attempts. You will learn about the most critical Windows logs, other Windows accounts, and essential sections of a Windows log. The persistence technique is also discussed briefly in this module.

Windows IT Security - Role of SOC Analysts & Centers - Course Assessment

Learn the crucial theoretical aspects of Windows IT security management and step up your SOC analyst role!

Windows IT Security - Role of SOC Analysts & Centers

This course explains the theoretical aspects of Windows Event Viewer and how its entries can be used to avoid hackers' attacks. In this regard, it discusses different aspects of Windows events and logs, such as security event logs, system event logs, application event logs, and other types of log events. The course also mentions the differences between different system accounts and hackers' "persistence" techniques.

Introduction to Network Access Control (NAC)

Components of Network Admission Control (NAC)

NAC Architecture

NAC Solutions and Products

In this module, you will be introduced to the fundamentals of Network Admission Control and its key components. You will discover how NAC revolutionizes network security, including identity verification, device compliance, access control, and threat response. NAC empowers organizations to streamline and enhance their network security operation.

Fundamentals of Network Admission Control (NAC) - Course Assessment

Discover the solution that controls access to a network based on identity and security using this free online course.

Fundamentals of Network Admission Control (NAC)

The Fundamentals of Network Admission Control (NAC) certification covers securing network access by managing device authentication and compliance. It emphasizes configuring NAC solutions, enforcing security policies, monitoring network traffic, and integrating NAC with other security systems. This certification equips professionals with the skills to control and secure network access, ensuring only compliant devices connect.

Linux PAM Course Introduction

Linux Lab Setup

The Importance of Linux PAM

Working With Linux PAM Security

This module will explain how to download and install CentOS, a RedHat Linux operating system. It will also discuss the importance of Linux Pluggable Authentication Modules (PAM) and how to administrate PAM on your Linux system.

Linux PAM Administration - Course Assessment

In this free online course, study Linux pluggable authentication modules, or PAM, and its importance in a Linux system.

Linux PAM Administration

For anyone who uses Linux, either personally or as a system administrator for an organization, understanding how PAM works is essential. Linux PAM (pluggable authentication modules) is used to authenticate a user to applications or services in a Linux system or server. It can be a powerful tool or it can seriously alter your system's security.

SIEM Essentials: From Basics to Splunk Use Cases

Splunk Fundamentals and Architecture Overview

Getting Started with Splunk Apps: Enhancing and Extending Splunk

Splunk Data Collection and Forwarder Setup

Configuring and Monitoring Splunk Data Inputs

Introduction to Splunk Search Processing Language (SPL)

Splunk Reporting and Dashboards: Visualization and Alerting

Splunk Fundamentals: Master Data Onboarding, Search, and Security Monitoring - Assessment

Learn to effectively use Splunk within SIEM environments to ingest data, analyze events, and respond to threats.

Splunk Fundamentals: Master Data Onboarding, Search, and Security Monitoring

This course guides you in mastering Splunk within SOC and SIEM environments, transforming raw data into actionable insights. You’ll learn to monitor events in real-time, detect threats, and respond effectively while creating meaningful visualizations and dashboards. By the end, you’ll gain practical skills to strengthen security operations, improve incident response, and make data-driven decisions with confidence.

Managing Phishing Attacks - A Basic Introduction

Different Types of Infectious Vectors

Blackmailing Emails

Who Are SOCs and How Do They Function?

This module introduces you to the threat email phishing organizations face. You will learn to recognize phishing emails and the types commonly used against organizations (e.g., blackmailing emails and Business Email Compromise). You will also learn about the roles and importance of SOC analysts in organizations.

Managing Phishing Threats in an Organization’s Email Security - Course Assessment

Learn about email phishing and how to manage it in organizations through the Security Operation Center (SOC)

Managing Phishing Threats in an Organization’s Email Security

Exoecellence Consultants has developed this introductory course for organizations willing to reinforce their cybersecurity practices. With this course, the students will be able to familiarize themselves with email phishing and how scammers exploit organizational networks with phishing practices. The course also provides a brief overview of the SOC (Security Operations Analyst) operations and duties of a SOC professional.

The Security Analyst and Threat Landscape

Policies, Procedures, and Risk

Auditing, Vulnerability, and Pen Testing

Methodologies, Guidelines, and Pen Test Results

This module will teach you the various aspects of security analysis, including the threat landscape, policies, procedures, and risk. You will learn about auditing, vulnerability, and penetration (pen) testing. The methodologies and guidelines to follow when performing and documenting penetration testing will be discussed.

Course assessment - Fundamentals of Network Security Analysis

This free online course provides the essential knowledge and skills required to become a professional security analyst.

Basics of Network Security Analysis

A security analyst oversees protecting network infrastructures and keeping private and classified information safe from attackers. In this beginner's course, you will learn the competencies required to excel in this line of work. You will also discover the policies, procedures, risk assessment and guidelines for performing penetration tests. If you are interested in this field, this course is right for you. Sign up today!

An Introduction to SIEM

Firewalls and SIEM

SOAR Versus SIEM

Learning About Different SIEM Tools

Logging, Ticketing and Auditing SIEM Systems

In this module, we will introduce you to SIEM technology, its advanced and basic types, benefits, and limitations. We will also compare SIEM against different network security platforms, such as firewalls, SOAR, and XDR. Lastly, a separate discussion on SIEM audit and compliance is also given in this module.

Fundamentals of Security Incident Event Management (SIEM) - Course Assessment

This free online course helps you learn the basics of the SIEM tool used for organizational network security.

Fundamentals of Security Incident Event Management (SIEM)

All organizations today must incorporate network security tools, and Security Incident and Event Management (SIEM) is one such tool. With this short course, developers aim to teach Alison students more about this tool and its different types, capabilities, benefits, and limitations. Students will also be able to compare different network security tools against SIEM. They will also learn briefly about the SIEM audit and compliance process.

Introduction to Computers

Structure of Computers

Hardware Components

This module will teach you the basics of computer hardware. You will learn about the distinct applications of a computer, as well as its history and evolution. Various key hardware components of a computer, and the different commonly used input, output, and storage devices will be described.

Software and Interface

Viruses and Computer Maintenance

Internet and IT

Cyber Security

This module will teach you the fundamentals of computer software. You will learn about the two types of software as well as how to manage the user interface's display and controls. Different viruses and the damage they cause to computers will also be discussed. Methods for protecting yourself from cybercrime and theft will also be examined.

Introduction to Computer Hardware and Software - Course Assessment

Learn how to use a computer properly in this free online computing course that explores both hardware and software.

Introduction to Computer Hardware and Software

Did you know that the first electronic computer was called ‘ENAIC’, weighed 27 metric tonnes and occupied an area of 1100 square metres in 1946? This practical computing course explores the history and evolution of computers. We compare various hardware and software components and explain how to use them. We then show you how to protect your PC from viruses. Sign up to gain a practical understanding of the fundamentals of computers.

Introduction to Digital Forensics

In this module, we learn about the principles and legal aspects of digital forensic science. We examine why and how investigations are conducted, the different types of devices and systems, and their purposes. Additionally, we explore the size, roles, and procedures of the digital forensic team, as well as the evidence and information management.

In this free online, learn about the foundational principles of digital forensic practices and forensic techniques.

The course aims to teach the principles and importance of digital forensics, including its legal aspects. We analyze the process of conducting digital forensics, examining the stages, purposes, and factors to consider when dealing with a single computer. Furthermore, we cover strategies for producing evidence-based reports and arranging written reports. We also explore the important role of network and memory forensics in digital forensics.